FREQUENTLY ASKED QUESTIONS

I. DELIVERY AND ORDER TRACKING

Tracking your order

To follow the delivery status of your order, go to your "My account / Orders" space. The status of your order appears in the "Status" column.

Delivery fees

Delivery times

My package appears to be lost or stolen

If your package appears to be lost or stolen, please contact our Customer Service by email at hello@tanhnicollection.com.

Our team will contact the carrier to initiate the necessary procedures.

Remember to specify the number of the order concerned for a quick processing of your request!

II. MY ACCOUNT

Login to my account

To connect to your customer account, click on the "My account" space at the top right of the home page on your computer, or on the menu from your mobile. Enter your email address and your password and validate.

Delete my account

If you wish to delete your TANHNI account, contact us at hello@tanhnicollection.com from the email address used on the TANHNI account to be deleted. This action will result in the deletion of all your order history and no going back will be possible.

Change my password

If you wish to change your password for your TANHNI account, click on "My account / Account details". You can then change your password in the dedicated field. Finally, click on "Save changes".

I can't log in to my TANHNI account

If you are unable to log in to your TANHNI account, we invite you to change your password.

Here are the steps to follow:

Go to the "My account" area at the top right of the home page
Enter your email address
Click on "Forgot your password?

You will then receive an email allowing you to reset your password and log in.

Remember to check your spam, the email sometimes slips in :)

Modify the email address linked to my TANHNI account

If you want to change the email address of your customer account TANHNI, simply go to "My Account / Account Details" and change it with an email address that you have never used tanhnicollection.com.

Rest assured, all your order history will be preserved.

Change my billing and shipping addresses

If you want to change your billing and delivery addresses, simply go to "My Account / Addresses". You can then change the addresses you want by clicking on "Edit".

III.ORDER ON TANHNICOLLECTION.COM

Size advice

Our size guide is available on all our product pages, along with advice to help you make your choice and take your measurements if you need to have your garment made to measure.

If you need advice on style or size, contact our customer service department at hello@tanhnicollection.com, the team will be able to guide you!

Validation of my order

When your order is validated, we will send you a confirmation email with your order number and a summary of your basket. You can also find the details of your order in your "My account / Orders" space.

Please note that on collection launch days, the email may take a few hours to be sent.

You have not received the summary? Write to us at hello@tanhnicollection.com, we will be able to check the status of your order with you.

IV. RETURNS & REFUNDS

The non-professional customer has a period of 7 days from receipt of the Order to exercise his right of withdrawal from TANHNI. Please refer to the Terms and Conditions, see section "IX. REFUNDS AND RETURNS" for details.

Also, all products sold on the site benefit from the legal guarantee of conformity and the guarantee against hidden defects, allowing the Customer to return defective or non-compliant products. Please refer to the Terms and Conditions, paragraph "X. WARRANTIES - LIMITATION OF RESPONSABILITY".

V. CONTACT US

Contacting our Customer Service Team Tanhnicollection.com

Contact our TANHNI shop in Senegal

Our shop is located in Ngor Almadies Dakar, 100 meters from the gendarmerie, and is open from Tuesday to Saturday from 10:30am to 7:30pm.

Social networks

We are on Facebook and Instagram via usernames TANHNI and @tanhni2022.

IV. PAYMENT

Payment methods

Vous avez la possibilité de régler votre commande :

By credit card (Visa, Mastercard, Maestro and American Express)
Via Paypal
Transfers with bank redirection:
- iDEAL
- SOFORT
Multibanco
For Ivory Coast and Senegal: Orange money, Wave, Free money, Wizall, E-money Senegal

We suggest that you register your payment information when you place your order. This will make it easier for you to place future orders.

To modify this information, go to your "My account / Payment methods" area. Our site does not allow payments in installments.
Our site does not allow payments in installments.

Secure payment

Your banking information is never in our possession. Transactions are entirely processed by the secure payment modules of our partners Paypal, Stripe or Paytech. Your payment is totally secure.

VII. OUR BRAND AND OUR COLLECTIONS

TANHNI Story

Discover the story of TANHNI and its creator Rachel in the "Our brand" section.

Our Collections

TANHNI presents 4 main collections: Casual, Work, Soirée and Kids

We have an organic line and our ambition is to develop it within these 4 collections.