{"id":240,"date":"2018-05-21T09:51:27","date_gmt":"2018-05-21T09:51:27","guid":{"rendered":"https:\/\/promenadethemes.com\/demo\/ecommerce-gem-plus\/?page_id=240"},"modified":"2022-01-14T23:57:26","modified_gmt":"2022-01-14T23:57:26","slug":"cgv-tanhni","status":"publish","type":"page","link":"https:\/\/tanhnicollection.com\/en\/cgv-tanhni\/","title":{"rendered":"TERMS AND CONDITIONS"},"content":{"rendered":"
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TERMS AND CONDITIONS<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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TANHNI<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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www.tanhnicollection.com<\/span> published by the Society TANHNI, SARL<\/strong> with a share capital of 2 000 000 FCFA<\/strong>whose registered office is located in Abidjan, Cocody, les 2 Plateaux Lot 170, Ilot 16, Section KX, Parcel 8; Postal address: 06 Bo\u00eete Postale 2709 ABIDJAN 06, registered in the Registre du Commerce et du Cr\u00e9dit Immobilier under number CI-ABJ-03-2021-B13-08157<\/span><\/p>

I. APPLICATION OF THE TERMS AND CONDITIONS<\/strong><\/span><\/h2>

The general Sales Terms and Conditions (STC) detailed below apply to all orders for products and services placed via the Site (the \"Products\") with TANHNI by any person (the \"Customer\").<\/span><\/p>

The Customer must read the STC before placing any order (the \"Order\"), the STC being available on the Site.<\/span><\/p>

TANHNI reserves the right to adapt or modify these STC at any time. The version of the STC applicable to any sale is the one appearing online on the site www.tanhnicollection.com at the time of the Order. Consequently, placing an Order requires the Customer's full and unconditional prior acceptance of the STC by clicking on the \"I have read and accept the general terms and conditions\" button.<\/span><\/p>

II. SITE INFORMATION AND ACCESSIBILITY OF THE SITE<\/strong><\/span><\/h2>

www.tanhnicollection.com<\/a> is an e-commerce site owned and operated by TANHNI.<\/span><\/p>

The Site is accessible to all users of the Internet network in principle 24 hours a day, 7 days a week, except in the event of interruption, whether scheduled or not, by TANHNI or its service providers, for the purposes of its maintenance and\/or security or in the event of force majeure (as defined below). TANHNI cannot be held responsible for any damage, whatever its nature, resulting from the unavailability of the Site.<\/span><\/p>

TANHNI does not warrant that the Site will be free from defects, errors or bugs, or that the Site will operate without failure or interruption. In this respect, it may freely determine at its own discretion any period of unavailability of the Site or its content. TANHNI cannot be held responsible for problems of data transmission, connection or unavailability of the network.<\/span><\/p>

TANHNI reserves the right to change the Site for technical or commercial reasons. When these changes do not substantially alter the conditions of the provision of services, the Customer may be informed of the changes made, but his acceptance is not requested.<\/span><\/p>

III. REGISTRATION ON THE SITE<\/strong><\/span><\/h2>

In order to place an Order, the Customer must first register on the Site by creating an account containing the Customer's details (the \"Account\").<\/span><\/p>

The Customer's registration on the Site is validated by TANHNI after verification of the standard form completed by the Customer. The Customer receives an e-mail confirming registration.<\/span><\/p>

When creating an Account, the Customer must ensure that the information provided is accurate and complete. The Customer is required to always update his personal information. In the event of an error in the recipient's details, TANHNI shall not be held responsible for the impossibility of delivering the Products.<\/span><\/p>

By registering on the Site, the Customer declares and guarantees to TANHNI that he\/she is of age and has the legal capacity to contract.<\/span><\/p>

The Customer is only allowed to create one Account.<\/span><\/p>

TANHNI may delete the Customer's Account at any time, for any reason, at its sole discretion.<\/span><\/p>

IV. PRODUCTS<\/strong><\/span><\/h2>

The Products offered for sale are those described on the Site on the day the Customer consults the Site, within the limits of available stocks. These indications are updated automatically in real time. However, TANHNI cannot be held responsible for any error in the update, whatever its origin. In this respect, TANHNI cannot be held responsible for the cancellation of an Order for a Product due to the exhaustion of stocks.<\/span><\/p>

TANHNI takes the greatest care in the presentation and description of its Products to best satisfy the information of the Customer. It is however possible that errors may appear on the Site, which the Customer acknowledges and accepts.<\/span><\/p>

TANHNI does not guarantee the accuracy or security of information transmitted or obtained through the Site.<\/span><\/p>

It is possible that the Customer receives a part following an Order that was previously returned by another person. It is specified that TANHNI only accepts the return of undamaged and unworn Products, these two conditions being checked before the returned Products are returned to stock.<\/span><\/p>

V. ORDERS<\/strong><\/span><\/h2>

Taking an Order on the Site is subject to compliance with the procedure set up by TANHNI on the Site comprising successive stages leading to the validation of the Order.<\/span><\/p>

The Customer may select as many Products as he\/she wishes to add to the cart (the \"Cart\"). The Cart shall contain a summary of the Products selected by the Customer, together with the prices and charges relating thereto. The Customer shall be free to modify the Basket before validating the Order. Validation of the Order confirms the Customer's acceptance of the STC the Products purchased, their prices and the associated costs.<\/span><\/p>

Un email de confirmation r\u00e9capitulant la Commande (Produit(s), prix, quantit\u00e9\u2026) sera adress\u00e9 au Client par TANHNI. A cet effet, le Client accepte formellement l\u2019usage du courrier \u00e9lectronique pour la confirmation par TANHNI du contenu de sa Commande.\u00a0<\/span><\/p>

VI. REFUSAL TO PROCESS AN ORDER<\/strong><\/span><\/h2>

TANHNI reserves the right to withdraw at any time any Product displayed on the Site and to replace or modify any content or information contained therein. Despite TANHNI's best efforts to satisfy its customers' expectations, TANHNI may refuse to process an Order after having sent the Customer the confirmation e-mail summarising the Order.<\/span><\/p>

TANHNI reserves the right to withdraw at any time any Product displayed on the Site and to replace or modify any content or information contained therein. Despite TANHNI's best efforts to satisfy its customers' expectations, TANHNI may refuse to process an Order after sending the Customer the confirmation e-mail summarising the Order.<\/span><\/p>

TANHNI also reserves the right to refuse or cancel an Order from a Customer with whom it has a dispute over the payment of a previous order or an objective suspicion of fraud.<\/span><\/p>

VII. PRICES AND PAYMENT TERMS<\/strong><\/span><\/h2>

The prices of the products are indicated on the Site in FCFA, in Euros or in US Dollars depending on the geographical area, including VAT (value added tax).<\/span><\/p>

TANHNI reserves the right to modify its prices at any time but the Products will be invoiced on the basis of the prices in force at the time of registration and payment of the Order, subject to availability.<\/span><\/p>

The Products are payable in cash at the time of the actual Order.<\/span><\/p>

Payment for purchases is made via Paypal, Paytech or Stripe, our secure payment providers.<\/span><\/p>

PayPal (Europe) S.\u00e0 r.l. and Cie, S.C.A. is a credit institution (or bank) authorised and supervised by the Luxembourg financial regulator, the Commission de Surveillance du Secteur Financier (or CSSF). Registered office of the CSSF: 283, route d'Arlon, L-1150 Luxembourg. For any information, the Customer may consult the following website: https:\/\/www.paypal.com.<\/span><\/p>

Paytech offers its secure online payment platform to facilitate transactions between professionals and their customers, with or without a website without redirection. Paytech is accessible from the Ivory Coast or Senegal. For any information, the Client can consult the following website: https:\/\/paytech.sn\/<\/span><\/p>

Stripe is a payment infrastructure for online commerce. Millions of businesses of all sizes, from start-ups to large enterprises, use Stripe's software and APIs to accept payments, transfer funds and manage their online businesses. For more information, the Customer can visit the following website https:\/\/stripe.com\/<\/a><\/span><\/span><\/p>

The Customer expressly acknowledges that the communication of his\/her bank card number to TANHNI is equivalent to authorising the debiting of his\/her Account for the price of the Products ordered. Where applicable, TANHNI shall send the Customer notification of the cancellation of an Order due to non-payment at the email address provided by the Customer when registering on the Site.<\/span><\/p>

The data recorded and kept by TANHNI constitute proof of the Order and of all sales made. The data recorded by Paypal, Paytech or Stripe constitute proof of any financial transaction between the Customer and TANHNI.<\/span><\/p>

VIII. DELIVERY<\/strong><\/span><\/h2>

Delivery means the transfer to the Customer of physical possession of the Products (the \"Delivery\").<\/span><\/p>

The delivery costs applicable to the Order are those mentioned on the Site at the time of the Order in the \"Delivery\" section.<\/span><\/p>

TANHNI cannot be held responsible for the risk of loss or damage to the Product at the time of delivery.<\/span><\/p>

Delivery is made to the delivery address indicated by the Customer, it being specified that this must be the address of residence of the Customer, of a natural person of his choice or of a legal entity (delivery to his company). Delivery cannot be made to hotels or post office boxes.<\/span><\/p>

In case of impossibility to carry out the Delivery, due to an erroneous delivery address, no reshipment can be carried out and the Customer will be refunded within 15 days as from the reception of the Order by TANHNI.<\/span><\/p>

TANHNI delivers Orders within a maximum period of 30 working days, this period being counted from the first working day after the validation of the Order. The day after a collection is put online and from 15 November to 31 December, the delivery time may be increased by 10 days, given the large and exceptional volume of Orders.<\/span><\/p>

In order for these deadlines to be met, the Customer must ensure that he has provided accurate and complete information concerning the delivery address (such as, in particular: street number, building number, staircase number, access codes, names and\/or intercom numbers, etc.).<\/span><\/p>

TANHNI cannot be held responsible for any delay in delivery that is not its fault or that is justified by a case of force majeure (as defined below).<\/span><\/p>

If the delivery time is exceeded, the Customer may request the cancellation of the sale and obtain a refund of the sums paid for the Order within a maximum period of 20 days of the request. Notwithstanding the foregoing, TANHNI shall not be held responsible for the consequences of a delay in delivery, only the refund of the Product by TANHNI being possible to the exclusion of any other form of compensation.<\/span><\/p>

IX. REFUNDS AND RETURNS<\/strong><\/span><\/h2>

9.1. Time limit and procedures for exercising the right of withdrawal<\/span><\/p>

The non-professional customer has a period of 7 days from receipt of the Order to exercise his right of withdrawal from TANHNI.<\/span><\/p>

The right of withdrawal can be exercised by sending an email to customer service at hello@tanhnicollection.com.\u00a0\u00a0<\/span><\/p>

9.2 Procedures for returning the Order under the right of withdrawal<\/span><\/p>

The right of withdrawal is exercised without penalty.<\/span><\/p>

Le Client renvoie la Commande \u00e0 l’adresse suivante : TANHNI SARL, domicili\u00e9e \u00e0 MyAdress, 06 Bo\u00eete Postale 2709 ABIDJAN 06 dans les 7 jours suivant la r\u00e9ception de sa commande apr\u00e8s avoir inform\u00e9 le service client de sa volont\u00e9 de se r\u00e9tracter.<\/span><\/p>

After this 7-day period, the sale is firm and final. The Product must be returned (the date of sending is being taken as proof) in its original packaging, in its original condition, new, unworn and unwashed.<\/span><\/p>

The return of the Products is at the Customer's expense. Please note: TANHNI is responsible for the return shipping costs if the Product delivered to the Customer is different from the Product ordered or if it is delivered damaged.<\/span><\/p>

9.3. Reimbursement for Products returned under the right of withdrawal<\/span><\/p>

The refund of the Order by TANHNI shall be made at the latest within 14 days of receipt of the Product by TANHNI at the above address.<\/span><\/p>

TANHNI shall make the refund using the same means of payment as the one used for the payment of the Order, unless the Customer expressly agrees to use another. If this means of payment has expired, the Customer must contact customer service to change the method of refund.\u00a0<\/span><\/p>

TANHNI shall not be liable for any refund on an expired payment method.<\/span><\/p>

TANHNI will refund the returned Product but will not refund the delivery charges paid by the Customer at the time of ordering.<\/span><\/p>

X. GUARANTEES - LIMITATION OF LIABILITY<\/strong><\/span><\/h2>

10.1 Limitation of liability<\/b><\/span><\/p>

TANHNI's responsibility in respect of any Product purchased from the Site is strictly limited to the purchase price of the Product. TANHNI shall not be responsible for any of the following losses, regardless of their origin:<\/span><\/p>