{"id":106,"date":"2019-04-23T22:40:42","date_gmt":"2019-04-23T22:40:42","guid":{"rendered":"http:\/\/dev.zoecollection.artistemultimedia.com\/?page_id=106"},"modified":"2022-01-16T21:59:41","modified_gmt":"2022-01-16T21:59:41","slug":"faq","status":"publish","type":"page","link":"https:\/\/tanhnicollection.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"106\" class=\"elementor elementor-106\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-84e7d4e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"84e7d4e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-127b86a\" data-id=\"127b86a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d6724c8 elementor-widget elementor-widget-heading\" data-id=\"d6724c8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-large\">FREQUENTLY ASKED QUESTIONS<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-620e9f4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"620e9f4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ba9c021\" data-id=\"ba9c021\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f692c05 elementor-widget elementor-widget-text-editor\" data-id=\"f692c05\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2><span style=\"color: #000000;\"><strong>I. DELIVERY AND ORDER TRACKING<\/strong><\/span><\/h2><p><span style=\"color: #000000;\"><strong>Tracking your order<\/strong><\/span><\/p><p><span style=\"color: #000000;\">To follow the delivery status of your order, go to your \"My account \/ Orders\" space. The status of your order appears in the \"Status\" column.<\/span><\/p><p><span style=\"color: #000000;\"><strong>Delivery fees<\/strong><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-60c59a5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"60c59a5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-856a944\" data-id=\"856a944\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e8fee0f elementor-widget elementor-widget-image\" data-id=\"e8fee0f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/tanhnicollection.com\/wp-content\/uploads\/2022\/01\/grille-frais-livraison-EN-4.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"grille frais livraison FR\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1517\" height=\"518\" src=\"https:\/\/tanhnicollection.com\/wp-content\/uploads\/2022\/01\/grille-frais-livraison-EN-4.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/tanhnicollection.com\/wp-content\/uploads\/2022\/01\/grille-frais-livraison-EN-4.png 1474w, https:\/\/tanhnicollection.com\/wp-content\/uploads\/2022\/01\/grille-frais-livraison-EN-4-300x101.png 300w, https:\/\/tanhnicollection.com\/wp-content\/uploads\/2022\/01\/grille-frais-livraison-EN-4-1024x345.png 1024w, https:\/\/tanhnicollection.com\/wp-content\/uploads\/2022\/01\/grille-frais-livraison-EN-4-768x258.png 768w, https:\/\/tanhnicollection.com\/wp-content\/uploads\/2022\/01\/grille-frais-livraison-EN-4-18x6.png 18w, https:\/\/tanhnicollection.com\/wp-content\/uploads\/2022\/01\/grille-frais-livraison-EN-4-600x202.png 600w, https:\/\/tanhnicollection.com\/wp-content\/uploads\/2022\/01\/grille-frais-livraison-EN-4-64x22.png 64w\" sizes=\"(max-width: 1517px) 100vw, 1517px\" title=\"\">\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6f0fabd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6f0fabd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-59c7e93\" data-id=\"59c7e93\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-77a04a8 elementor-widget elementor-widget-text-editor\" data-id=\"77a04a8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"color: #000000;\"><strong>Delivery times<\/strong><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-17d4751 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"17d4751\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8f40fe6\" data-id=\"8f40fe6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ab4582 elementor-widget elementor-widget-image\" data-id=\"8ab4582\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/tanhnicollection.com\/wp-content\/uploads\/2022\/01\/delais-livraison-EN-4.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"delais livraison\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1518\" height=\"324\" src=\"https:\/\/tanhnicollection.com\/wp-content\/uploads\/2022\/01\/delais-livraison-EN-4.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/tanhnicollection.com\/wp-content\/uploads\/2022\/01\/delais-livraison-EN-4.png 1474w, https:\/\/tanhnicollection.com\/wp-content\/uploads\/2022\/01\/delais-livraison-EN-4-300x69.png 300w, https:\/\/tanhnicollection.com\/wp-content\/uploads\/2022\/01\/delais-livraison-EN-4-1024x235.png 1024w, https:\/\/tanhnicollection.com\/wp-content\/uploads\/2022\/01\/delais-livraison-EN-4-768x176.png 768w, https:\/\/tanhnicollection.com\/wp-content\/uploads\/2022\/01\/delais-livraison-EN-4-18x4.png 18w, https:\/\/tanhnicollection.com\/wp-content\/uploads\/2022\/01\/delais-livraison-EN-4-600x138.png 600w, https:\/\/tanhnicollection.com\/wp-content\/uploads\/2022\/01\/delais-livraison-EN-4-64x15.png 64w\" sizes=\"(max-width: 1518px) 100vw, 1518px\" title=\"\">\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f46cbc4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f46cbc4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4b727bd\" data-id=\"4b727bd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d96ea2c elementor-widget elementor-widget-text-editor\" data-id=\"d96ea2c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"color: #000000;\"><strong>My package appears to be lost or stolen<\/strong><\/span><\/p><p><span style=\"color: #000000;\">If your package appears to be lost or stolen, please contact our Customer Service by email at <span style=\"text-decoration: underline;\"><a style=\"color: #000000; text-decoration: underline;\" href=\"mailto:hello@tanhnicollection.com\">hello@tanhnicollection.com<\/a><\/span>.<\/span><\/p><p><span style=\"color: #000000;\">Our team will contact the carrier to initiate the necessary procedures.<\/span><\/p><p><span style=\"color: #000000;\"><em>Remember to specify the number of the order concerned for a quick processing of your request!<\/em><\/span><\/p><h2><span style=\"color: #000000;\"><strong>II. MY ACCOUNT<\/strong><\/span><\/h2><p><span style=\"color: #000000;\"><strong>Login to my account<\/strong><\/span><\/p><p><span style=\"color: #000000;\">To connect to your customer account, click on the \"My account\" space at the top right of the home page on your computer, or on the menu from your mobile. Enter your email address and your password and validate.<\/span><\/p><p><span style=\"color: #000000;\"><strong>Delete my account<\/strong><\/span><\/p><p><span style=\"color: #000000;\">If you wish to delete your TANHNI account, contact us at\u00a0<span style=\"text-decoration: underline;\"><a style=\"color: #000000; text-decoration: underline;\" href=\"mailto:hello@tanhnicollection.com\">hello@tanhnicollection.com<\/a>\u00a0<\/span>from the email address used on the TANHNI account to be deleted. This action will result in the deletion of all your order history and no going back will be possible.<\/span><\/p><p><span style=\"color: #000000;\"><strong>Change my password<\/strong><\/span><\/p><p><span style=\"color: #000000;\">If you wish to change your password for your TANHNI account, click on \"My account \/ Account details\". You can then change your password in the dedicated field. Finally, click on \"Save changes\".<\/span><\/p><p><span style=\"color: #000000;\"><strong>\u00a0<\/strong><strong>I can't log in to my TANHNI account<\/strong><\/span><\/p><p><span style=\"color: #000000;\"><strong>\u00a0<\/strong>If you are unable to log in to your TANHNI account, we invite you to change your password.<\/span><\/p><p><span style=\"color: #000000;\">Here are the steps to follow:<\/span><\/p><ul><li><span style=\"color: #000000;\">Go to the \"My account\" area at the top right of the home page\u00a0 <\/span><\/li><li><span style=\"color: #000000;\">Enter your email address<\/span><\/li><li><span style=\"color: #000000;\">Click on \"Forgot your password?<\/span><\/li><\/ul><p><span style=\"color: #000000;\">You will then receive an email allowing you to reset your password and log in.<\/span><\/p><p><span style=\"color: #000000;\"><em>Remember to check your spam, the email sometimes slips in :)<\/em><\/span><\/p><p><span style=\"color: #000000;\"><strong>Modify the email address linked to my TANHNI account<\/strong><\/span><\/p><p><span style=\"color: #000000;\">If you want to change the email address of your customer account TANHNI, simply go to \"My Account \/ Account Details\" and change it with an email address that you have never used tanhnicollection.com.<\/span><\/p><p><span style=\"color: #000000;\">Rest assured, all your order history will be preserved.<\/span><\/p><p><span style=\"color: #000000;\"><strong>Change my billing and shipping addresses <\/strong><\/span><\/p><p><span style=\"color: #000000;\">If you want to change your billing and delivery addresses, simply go to \"My Account \/ Addresses\". You can then change the addresses you want by clicking on \"Edit\".<\/span><\/p><h2><span style=\"color: #000000;\"><strong>III.ORDER ON TANHNICOLLECTION.COM<\/strong><\/span><\/h2><p><span style=\"color: #000000;\"><strong>Size advice<\/strong><\/span><\/p><p><span style=\"color: #000000;\">Our size guide is available on all our product pages, along with advice to help you make your choice and take your measurements if you need to have your garment made to measure.<\/span><\/p><p><span style=\"color: #000000;\">If you need advice on style or size, contact our customer service department at <span style=\"text-decoration: underline;\">hello@tanhnicollection.com<\/span>, the team will be able to guide you!<\/span><\/p><p><span style=\"color: #000000;\"><strong>Validation of my order<\/strong><\/span><\/p><p><span style=\"color: #000000;\">When your order is validated, we will send you a confirmation email with your order number and a summary of your basket. You can also find the details of your order in your \"My account \/ Orders\" space.<\/span><\/p><p><span style=\"color: #000000;\">Please note that on collection launch days, the email may take a few hours to be sent.<\/span><\/p><p><span style=\"color: #000000;\">You have not received the summary? Write to us at<span style=\"text-decoration: underline;\">\u00a0<a style=\"color: #000000; text-decoration: underline;\" href=\"mailto:hello@tanhnicollection.com\">hello@tanhnicollection.com<\/a><\/span>, we will be able to check the status of your order with you.<\/span><\/p><h2><span style=\"color: #000000;\"><strong>IV. RETURNS &amp; REFUNDS<\/strong><\/span><\/h2><p><span style=\"color: #000000;\">The non-professional customer has a period of 7 days from receipt of the Order to exercise his right of withdrawal from TANHNI. Please refer to the <a style=\"color: #000000;\" href=\"https:\/\/tanhnicollection.com\/en\/cgv-tanhni\/?v=11aedd0e4327\">Terms and Conditions<\/a>, see section \"IX. REFUNDS AND RETURNS\" for details.\u00a0<\/span><\/p><p><span style=\"color: #000000;\">Also, all products sold on the site benefit from the legal guarantee of conformity and the guarantee against hidden defects, allowing the Customer to return defective or non-compliant products. Please refer to the <a style=\"color: #000000;\" href=\"https:\/\/tanhnicollection.com\/en\/cgv-tanhni\/?v=11aedd0e4327\">Terms and Conditions<\/a>, paragraph \"X. WARRANTIES - LIMITATION OF RESPONSABILITY\".\u00a0<\/span><\/p><h2><span style=\"color: #000000;\"><strong>V. CONTACT US<\/strong><\/span><\/h2><p><span style=\"color: #000000;\"><strong>Contacting our Customer Service Team Tanhnicollection.com<\/strong><\/span><\/p><p><span style=\"color: #000000;\">Contact us at\u00a0<span style=\"text-decoration: underline;\"><a style=\"color: #000000; text-decoration: underline;\" href=\"mailto:hello@tanhnicollection.com\"><em>hello@tanhnicollection.com<\/em><\/a><\/span> with the details of your request.<\/span><\/p><p><span style=\"color: #000000;\"><strong>Contact our TANHNI shop in Senegal <\/strong><\/span><\/p><p><span style=\"color: #000000;\">Contact us via Whatsapp at +221 77 267 03 81 or via our landline at +221 33 820 64 21.<\/span><\/p><p><span style=\"color: #000000;\">Our shop is located in Ngor Almadies Dakar, 100 meters from the gendarmerie, and is open from Tuesday to Saturday from 10:30am to 7:30pm.<\/span><\/p><p><span style=\"color: #000000;\"><strong>Social networks <\/strong><\/span><\/p><p><span style=\"color: #000000;\">We are on Facebook and Instagram via usernames <strong>TANHNI and<\/strong> <strong>@tanhni2022.<\/strong><\/span><\/p><h2><span style=\"color: #000000;\"><strong>IV. PAYMENT<\/strong><\/span><\/h2><p><span style=\"color: #000000;\"><strong>Payment methods<\/strong><\/span><\/p><p><span style=\"color: #000000;\"><strong>\u00a0<\/strong>Vous avez la possibilit\u00e9 de r\u00e9gler votre commande\u00a0:<\/span><\/p><ul><li><span style=\"color: #000000;\">By credit card (Visa, Mastercard, Maestro and American Express)<\/span><\/li><li><span style=\"color: #000000;\">Via Paypal<\/span><\/li><li><span style=\"color: #000000;\">Transfers with bank redirection:<\/span><ul><li class=\"List__item ListItem ListItem--hasIcon\"><span class=\"ListItem__label\" style=\"color: #000000;\">iDEAL<\/span><\/li><li class=\"List__item ListItem ListItem--hasIcon\"><span class=\"ListItem__label\" style=\"color: #000000;\">SOFORT<\/span><\/li><\/ul><\/li><li><span style=\"color: #000000;\">Multibanco<\/span><\/li><li><span style=\"color: #000000;\">For Ivory Coast and Senegal: Orange money, Wave, Free money, Wizall, E-money Senegal<\/span><\/li><\/ul><p><span style=\"color: #000000;\">We suggest that you register your payment information when you place your order. This will make it easier for you to place future orders.<\/span><\/p><p><span style=\"color: #000000;\">To modify this information, go to your \"My account \/ Payment methods\" area.\nOur site does not allow payments in installments.<\/span><br \/><span style=\"color: #000000;\">Our site does not allow payments in installments.<\/span><\/p><p><span style=\"color: #000000;\"><strong>Secure payment<\/strong><\/span><\/p><p><span style=\"color: #000000;\">Your banking information is never in our possession. Transactions are entirely processed by the secure payment modules of our partners Paypal, Stripe or Paytech. Your payment is totally secure.<\/span><\/p><h2><span style=\"color: #000000;\"><strong>VII. OUR BRAND AND OUR COLLECTIONS<\/strong><strong>\u00a0<\/strong><\/span><\/h2><p><span style=\"color: #000000;\"><strong>TANHNI Story<\/strong><\/span><\/p><p><span style=\"color: #000000;\">Discover the story of TANHNI and its creator Rachel in the \"Our brand\" section.<\/span><\/p><p><span style=\"color: #000000;\"><strong>Our Collections<\/strong><\/span><\/p><p><span style=\"color: #000000;\">TANHNI presents 4 main collections: Casual, Work, Soir\u00e9e and Kids<\/span><\/p><p><span style=\"color: #000000;\">We have an organic line and our ambition is to develop it within these 4 collections.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>FOIRE AUX QUESTIONS I. SUIVI DE COMMANDE ET LIVRAISON Suivre la livraison de ma commande Pour suivre le statut de livraison de votre commande, rendez-vous dans votre espace \u00ab Mon compte \/ Commandes \u00bb. Le statut de votre commande apparait dans la colonne \u00ab Etat \u00bb. Les frais de livraison Les d\u00e9lais de livraison Mon [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/tanhnicollection.com\/en\/wp-json\/wp\/v2\/pages\/106"}],"collection":[{"href":"https:\/\/tanhnicollection.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tanhnicollection.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tanhnicollection.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tanhnicollection.com\/en\/wp-json\/wp\/v2\/comments?post=106"}],"version-history":[{"count":0,"href":"https:\/\/tanhnicollection.com\/en\/wp-json\/wp\/v2\/pages\/106\/revisions"}],"wp:attachment":[{"href":"https:\/\/tanhnicollection.com\/en\/wp-json\/wp\/v2\/media?parent=106"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}